Sustany GP LLC and its affiliates (collectively,
"Sustany," "we," "us," or "our")
provide this privacy and security policy ("Privacy Policy") because
we know that you care about how your information is collected, used, shared and
retained. This Privacy Policy applies only to information collected when you
access our website (sustany.co) and our Mobile Site (collectively the
"Sustany Site") or use the services that we make available via the
Sustany Site from time to time (the "Services"). Our Services may include
offering you the opportunity to post information, quotes, comments, data, text,
graphics and other materials on the Sustany Site ("User Content"),
become a registered user, purchase products via the Sustany Site, or use our
Mobile Apps. By visiting the Sustany Site or using the Services, you accept the
terms of this Privacy Policy.
I. Safe Harbor Certification
In light of the international nature of our business,
Sustany complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe
Harbor Framework as set forth by the US Department of Commerce regarding the
collection, use and retention of personal information from European Union
member countries and Switzerland. For more information about the Safe Harbor
program, please visit http://www.export.gov/safeharbor/
II. The Information We Collect
Sustany collects the following types of information via
the Sustany Site directly and indirectly through our service providers and
advertising partners ("Service Providers").
III. Personal Information
Personal Information means any information that may be
used to identify a natural person. Generally, you may visit and browse the
Sustany Site without revealing any of your Personal Information. When you use
the Services, you may be required to provide Personal Information. For example,
if you subscribe to a mailing list, participate in special offers, sweepstakes
or other promotions, join our loyalty program, send questions or comments to us
via e-mail, post User Content on the Sustany Site, our Facebook page or other
social media site, or purchase products via the Sustany Site, we will collect
Personal Information which will be used to fulfil your order and for other
purposes consistent with this Privacy Policy. If you visit the Sustany Site, or
register on the Sustany Site, through Facebook Connect or another social media
website, we may also receive certain Personal Information from those social
media sites. From time to time we may collect or purchase demographic
information (such as gender or age) or information about your interests and
preferences. If we link any demographic or preferences information to your
Personal Information, then all such information will be treated as Personal
Information under this Privacy Policy.
In order to use some features provided on our Sustany
Site, you may submit Personal Information about other individuals. For example,
e-mailing an article from the Sustany Site or providing product information to
a friend requires an email address, and completing a purchase sent directly to
a friend requires a name and address. Sustany will use and store such Personal
Information to fulfill your request, and for marketing and other purposes
consistent with this Privacy Policy.
IV. Non-Personal Information
Activity Information. We may collect your IP address,
Internet service provider, browser type and language, referring and exit pages
and URLs, date and time, amount of time spent on particular pages, sections of
the Sustany Site visited, number of links you click while on the Sustany Site,
search terms, operating system, website traffic and related statistics,
keywords and/or other data.
Geo-locational Information. We may collect information
regarding your current location (e.g., by IP address, by latitude/longitude, or
zip code) when you visit the Sustany Site or use the Services. In order to
provide certain Services while you are visiting our mobile site or using our
Mobile Apps, we may, with your consent, automatically collect geo-locational
information from your mobile device, wireless carrier or third-party service
providers. Your mobile device also permits you to turn off the location
services. Please be sure to manage your mobile device and privacy preferences
for the Services on a consistent basis.
V. Cookies and Other Tracking Technologies
When you visit the Sustany Site, cookies or other
tracking technologies may be placed on your computers or mobile devices. A
cookie is a small amount of information that a web server sends to your browser
that stores Non-Personal Information about your account, preferences and use of
the Sustany Site and Services. Cookies allow us to recognize you when you
return to the Sustany Site and track and target your interests in order to
provide a customized experience. They also help us to detect certain kinds of
fraud. We use cookies to store preferences, record session information, record
user-specific information on what pages are accessed or visited, alert you to
new areas of the Sustany Site, or customize web page content, services and
advertisements based on browser type or other information that the tracking
technologies provide.
"Session" cookies are temporary cookies used
for various reasons, such as managing page views and your shopping cart.
Typically, your browser will erase session cookies once you exit the browser.
"Persistent" cookies are more permanent cookies that are stored on
your computer or mobile device after you exit the browser. Persistent cookies
allow us to retrieve certain information that you have previously provided to
us (for example, your user ID if you ask to be remembered). The Sustany Site
may use both session and persistent cookies.
The Sustany Site may also use "tracer tags,"
which are tiny graphic images placed on Sustany Site pages or in our e-mails
that allow us to determine whether you have performed certain actions. When you
access these pages or open e-mail messages, the tags generate a notice of that
action to us or our Service Providers. These tools allow us to measure response
to our communications and improve our web pages and promotions.
You may manage, block or delete cookies and other
tracking technologies by adjusting your browser's security and privacy settings
but, if you do so, you may not be able to use particular features of the
Sustany Site or the Services.
VI. How We Use Your Information
We may use your Personal Information in a manner that is
consistent with this Privacy Policy. If you provide Personal Information for a
certain reason, we may use such Personal Information in connection with the
reason it was provided. For instance, we may use Personal Information to
process purchases via the Sustany Site; administer, improve and provide access
to the Sustany Site and the Services; respond to inquiries; upload User Content
that may include Personal Information; or to communicate with you by email,
telephone or regular mail regarding news updates, special promotional offers,
our products and services, or other information which may be of interest to
you. If you later wish to opt-out of receiving such promotional communications
from us at any time, simply follow the "Opt-Out" instructions.
Sustany may link or combine Personal Information with
other personally identifiable information (such as transaction history) and
Non-Personal Information that is available from our records and other sources.
We may use this combined information for marketing and advertising programs, to
enforce Sustany Site policies, protect the Sustany Site, our customers and
others, and to comply with applicable law.
VII. Sharing Your Information
Sustany may share your Personal Information and
Non-Personal Information with third parties without notice to you under certain
circumstances including:
Service Providers
When we engage a Service Provider to perform certain
business-related functions, we only provide them with the information that they
need to perform their specific function. We may also share your information
with any of our parent companies, subsidiaries, or other companies under common
control with us.
Legal Requirements.
We may disclose your information if required to do so by
law, or in the good faith belief that such action or disclosure is necessary or
appropriate (i) to operate the Sustany Site, (ii) comply with any legal
obligation, report unlawful activity, cooperate with law enforcement, or
protect against legal liability, (iii) protect and defend our rights, property,
personnel, suppliers, sponsors, agents or licensors, or (iv) protect the
personal safety of users of the Sustany Site or the public.
Business Transfers
We may share your information with business partners. In
the event of a corporate sale, asset sale, merger, reorganization, dissolution
or similar event, Personal Information, and Non-Personal Information may be
part of the assets that are transferred.
Aggregated Information
We may aggregate Personal Information and Non-Personal
Information and provide it to our existing or potential business partners,
sponsors, advertisers or other third parties, in response to a government
request, or to other third parties for lawful purposes.
Sustany may disclose Personal Information to third party
marketers (who may combine such Personal Information with their own records,
and records available from other sources), for their own direct marketing
purposes, and the direct marketing purposes of other third-party marketers. If
you wish to opt-out of sharing your Personal Information with third party
marketers for their own and third party direct marketing purposes, please
unsubscribe.
VIII. User Content
We are not responsible for protecting any Personal
Information or User Content you post on the Sustany Site or on social media web
pages associated with Sustany. Any Personal Information or User Content posted
on the Sustany Site or associates social media pages is publicly available,
unprotected and may be viewed by anyone with access to the specific website.
User Content or Personal Information published on the
Sustany Site or associated social media sites may also appear in search engine
results (such as Yahoo!, MSN, Google, AltaVista, and other search engines) and
in the cache of those search engines, in feeds and third-party websites
pursuant to cobranding agreements. We have no control over updating and/or
removal of such User Content or Personal Information, which is the sole
responsibility of the search engines, third party websites and RSS web feed
resources. You agree and acknowledge that Sustany is not liable for the
information published in search results or by any third-party website that
carries any User Content or Personal Information published on the Sustany Site
or associated social media sites. We strongly discourage posting any Personal
Information or User Content that you do not want others to see or use.
Sustany reserves the right, but has no obligation, to
monitor User Content and Personal Information posted on the Sustany Site. You
acknowledge that by providing you with the ability to post, view and distribute
User Content and Personal Information on the Sustany Site, Sustany is merely
acting as a passive conduit for such distribution and is not undertaking any
obligation or liability relating thereto. We reserve the right, but have no
obligation, to block or remove communications, User Content, Personal
Information or other submissions to the Sustany Site, for any reason or no
reason, in our sole and absolute discretion.
IX. Advertising
Sustany may, directly or indirectly through Service
Providers, serve personalized advertisements for Sustany products, services and
programs when you visit the Sustany Site and other sites. Sustany and Service
Providers may use Personal Information and Non-Personal Information collected
during your visits to the Sustany Site to select advertisements, perform, or
have performed, cookie synchs, and otherwise combine and compare your
information with other databases for Sustany's commercial purposes. You may
opt-out of the tailoring of advertising based on information we collect.
X. Opt-Out
You may opt-out of receiving promotional emails from us
regarding new features, services and special offers when registering for an
account by unchecking the box that asks whether you would like to receive
e-mail updates.
You may unsubscribe from receiving promotional e-mails
of certain types (or a company-wide unsubscribe) at any time by using the
Unsubscribe page on the Sustany Site. Click here. to unsubscribe. Please pay
careful attention to the various options for unsubscribing. You may have the
option to unsubscribe from one or more special interest lists or unsubscribe
from all promotional e-mails.
When you receive a promotional e-mail from Sustany, it
will contain a link that allows you to unsubscribe. If you decide to use this opt-out
link, you will no longer receive special offers, valuable coupons, new product
introductions and informational health and wellness newsletters from Sustany
via email or direct mail; however, you will continue to receive
non-promotional e-mails and direct mail from us, such as order confirmations.
XI. Security
Sustany takes reasonable precautions to safeguard your
Personal Information against unauthorized access or disclosure including Secure
Sockets Layer (SSL) encryption. Unfortunately, no data transmission over the
Internet or stored on a server can be guaranteed to be 100% secure. As a
result, we cannot guarantee or warrant the security of any information you
disclose or transmit to us online, and Sustany is not responsible for the
theft, destruction, or inadvertent disclosure of your Personal Information.
When creating an account on our Sustany Site, you are
required to establish a password. To maximize your level of protection, you
should choose a password with at least 6 characters, using a combination of
letters and numbers. We recommend that you not disclose your password to any
other person. You are solely responsible for maintaining the secrecy of your
password and account information, and for all activities that occur under your
password or account.
Credit card and other financial information that is
necessary to complete purchases on the Sustany Site is collected and processed
by a Service Provider and encrypted using SSL before transmitted over the
Internet.
XII. Accessing and Correcting Personal Information
You can access and correct your Personal Information by
logging into your account and accessing the "My Account" section of
the Sustany Site. If you wish to cancel your account, please click here to
unsubscribe. If you also wish to opt-out of receiving emails from us after your
account is cancelled, please follow the steps described under "Opt-Out."
We may retain your Personal Information and Non-Personal Information
indefinitely after termination of your account for use in compliance with this
Privacy Policy.
XIII. Children
The Sustany Site is not intended for use by children
under the age of 13. Sustany does not knowingly collect or use any Personal
Information from such children. If you are under the age of 13, do not submit
any information to this Sustany Site. If we learn that we collected Personal
Information from children under the age of 13, we will take steps to delete
that information as soon as possible.
VIX. Changes to Privacy Policy
Sustany may, in its sole discretion, change this Privacy
Policy from time to time without prior notice. We will notify you of any
material changes to this Privacy Policy by changing the "Last
Updated" date at the top of this Privacy Policy. If you visit the Sustany
Site or use the Services after a change to this Privacy Policy is posted on the
Sustany Site, you will be bound by such change. Please refer back to this
Privacy Policy on a regular basis. If you object to any of the terms in a
revised Privacy Policy, you have the right to cease using the Sustany Site and
the Services. If you have questions about this Privacy Policy or believe that
Sustany has acted inconsistently with this Privacy Policy, please Contact Us.
XV. Privacy Practices of Third Parties
The Sustany Site may contain links to third party
websites, products, and services, including social media sites such as Facebook
and Twitter. These third-party websites may place cookies or other tracking
technologies on your computer or personal device. Information collected by
these third-party websites is governed by their privacy practices and is not
subject to this Privacy Policy. We are not responsible for how these
third-party websites collect, use, disclose, distribute, or maintain Personal
and Non-Personal Information. If you visit a third-party website linked from
the Sustany Site, you do so at your own risk. We encourage you to learn about
the privacy practices of those third parties prior to providing them with an
information or taking advantage of an offer or promotion. Sustany expressly
disclaims any and all liability for the actions of third parties, including but
without limitation to actions relating to the use and/or disclosure of Personal
Information by third parties
XVI. Governing Law
This Privacy Policy and the privacy practices of Sustany
will be subject exclusively to the laws of the State of Delaware, United States
XVII. Important Notice to Non-U.S. Residents/Safe Harbor
Certification
Sustany abides by the principles set forth in the U.S.EU
Safe Harbor Framework and the U.S. Swiss Safe Harbor Framework as set forth by
the U.S. Department of Commerce regarding the collection, use, and retention of
data from the European Union member countries and Switzerland. However, it is
important to note that the servers that store the information are operated in
the United States or at one of our other data centers located outside the
United States. If you are located outside of the United States, please be aware
that any information provided to us may be transferred to the United States. By
visiting the Sustany Site(s) and/or using our Services, you consent to this
transfer.
In order to comply with the Safe Harbor framework,
Sustany commits to the resolution of complaints about your privacy and our
collection or use of the information. We have committed to resolve any complaints
by European Union citizens relating to this Privacy Policy, which cannot be
resolved directly with our company, through the Council of Better Business
Bureau’s Safe Harbor Privacy Dispute Resolution Procedures.
If you have any questions regarding this Privacy Policy,
please contact us via the contact form on this website. We will investigate
your question, respond to your inquiry, and attempt to resolve any concerns
regarding your privacy question. If you do not receive timely acknowledgment of
your complaint, or if your complaint is not satisfactorily addressed by us,
please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safeharborcomplaints for more information and to file a complaint.
XVIII. California Privacy Rights
Pursuant to Section 1798.83 of the California Civil
Code, residents of California have the right to obtain certain information
about the types of Personal Information that companies with whom they have an
established business relationship (and that are not otherwise exempt) have
shared with third parties for direct marketing purposes during the preceding
calendar year, including the names and addresses of those third parties, and
examples of the types of services or products marketed by those third parties.
To submit a request pursuant to Section 1798.83, please contact Sustany via our
feedback form.